Consumer Expectations: Service, Quality, Price
Consumers’ expectations regarding service are diverse and focus particularly on service quality, customer experience, and price. Quality is a decisive…
Author: Sini Laakso
Sini Laakso is an expert in sales psychology who has worked for over ten years helping companies understand their customers' behavior. She has written several articles and given lectures on the subject, and her passion is to find new ways to improve sales strategies.
Emotions for sale: Feelings, Customer Relationships, Interaction
Emotions play a central role in sales, influencing customers’ purchasing decisions and the building of customer relationships. Salespeople who understand…